Getting help for you and your family
City Road Medical Centre operates a same day telephone-led consulting service to make it easier and quicker for our patients to get help from our team at City Road Medical Centre. Watch the video below to see how it works.
There are just three steps to follow
1. You phone the surgery
All our doctors are qualified to help but if you want a particular doctor please call on the day they are working (if you know it) and we will try to fit you in but it may not always be the same doctor.
2. The doctor calls you back
Usually within an hour on the day you contact us but it may take longer. You will be seen if needed.
3. You are always offered an appointment to see one of our GPs if needed
Generally on the same day, there is no need to book in advance
Evening and weekend appointments
We hold late evening surgeries on Tuesdays and Thursdays and in addition we also operate two Saturday clinics a month. To book or cancel appointments online you will need to request a PIN from reception to enable use of the appointment booking service.
If you have difficulties speaking English please ask the receptionist to book an interpreter for your appointment. This will help you and the doctor/nurse during your appointment.
We are a training practice for both junior doctors and GP trainees, and on occasions there will be a video recording of a patient’s consultation. Physical examinations will not be recorded. This will only be done with the patient’s consent.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you regularly fail to cancel appointments that you cannot attend we reserve the right to remove you from our patient list.