- Send us your request using econsult online, or phone for help. Our receptionists will take your details. You can request help for yourself or someone you care for, and choose a named GP if you wish. If you don't have an a smartphone or online access you are welcome to continue with the telephone.
- The doctor will call or message. Usually within an hour on the day you contact us but it may take longer. You will be seen if needed.
- You are always offered an appointment to see one of our GPs if needed.
Generally on the same day, there is no need to book in advance.
We are a training practice for both junior doctors and GP trainees, and on occasions there will be a video recording of a patient’s consultation. Physical examinations will not be recorded. This will only be done with the patient’s consent.
If you have difficulties speaking English please ask the receptionist to book an interpreter for your appointment. This will help you and the doctor/nurse during your appointment.
iHUB - Extended Access
iHUB is a new service offering appointments to City Road patients at other local Practices at hours outside of our current Practice hours.
The appointments are offered at:
- Andover Medical Centre (Hornsey Road)
- Islington Central Medical Centre(Laycock Street)
- Ritchie Street Health Centre (Ritchie Street).
Appointments offered are from 18:30 to 20:00, Monday to Friday, and 08:00 to 20:00, Saturday and Sunday. Each Hub is staffed by 1 GP, 1 nurse and 2 receptionists.
Appointments are ONLY bookable by visiting or calling your usual GP.
Ask at reception for more details or check out http://www.islingtongp.nhs.uk/
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.