We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you have any worries or queries about confidentiality, please ask a member of staff.

If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.

We need to hold personal information about you on our computer systems and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstance you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not, leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details about our patient information leaflet. An appointment may be required. In some circumstances a fee may be payable.

There is access through the main door. We have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

The Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) govern the way organisations handle personal and sensitive information.

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of City Road Medical centre in the last financial year was £26,984 before tax and National Insurance.

This is for 4 full time GPs, 4 part time GPs and 1 locum GP who worked in the practice for more than six months.

However, it should be noted that the prescribed method for calculating earning is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgment about GP earnings, nor to make any comparison with any other practice.

This practice is committed to preserving, as far as is practical, the security of data used by our information systems. This means that we will take all reasonable actions to;

Maintain the Confidentiality of all data within the practice by:

• Ensuring that only authorised persons can gain access to our systems
• Not disclosing information to anyone who has no right to see it

Maintain the integrity of all data within the practice by:

• Taking care over input
• Ensuring that all changes are reported and monitored
• Checking that the correct record is on the screen before updating
• Reporting all apparent errors and ensuring that they are resolved

Maintain the availability of all data by:

• Ensuring that all equipment is protected from intruders
• Ensuring that backups are taken at regular, predetermined intervals
• Ensuring that contingency is provided for possible failure or equipment theft and that any such contingency plans are tested and kept up to date

Additionally we will take all reasonable measures to comply with our legal responsibilities under:

• The Data Protection Act (2018)
• The Health and Safety at Work Act (1992)
• The Access to Health Records Act (1990)

All patients at City Road Medical Centre have a named accountable GP who is responsible for patients’ overall care at the practice. Your named GP has been allocated to you by the practice. If you have a repeat prescription you can find the name of your allocated GP at the bottom of this. If you do not have a repeat prescription and you wish to know who your allocated GP is, please contact the practice. You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP.

If you have a preference to a particular GP at the practice, please talk to one of our receptionists. We will do our very best to accommodate your request, although this cannot be guaranteed due to the different workload of our GPs who work full time and part time. If you do not hear from us within 3 weeks of your request, please assume your preference of GP has been assigned to you.

How the Practice uses your data:

Summary Privacy Notice

View our Privacy Notice

View our Privacy Notice for Children

How the wider system uses your data for your direct care:

HealtheIntent – Local North Central London direct care section

London Care Record -Pan London direct care

Wider system use of data for research & planning

HeatlheIntent – Local North Central London healthcare planning (not research)

Your NHS – Your data matters

How to Opt out of Non-direct care data sharing

National Data Opt out

The Ultimate Guide to Protecting Your Child Online in 2021

The NHS is changing how GP records are managed in three important ways to improve care and give patients more access to their medical records. These changes include:

• Summary Care Record(SCR)
• GP to GP Record Transfers
• Patient Online Access to Their GP Record

1. Patient online access to their GP record

You can book and cancel appointments and order repeat prescriptions online. By March 31, 2015, all patients in England will also have online access to their GP medical records, including current medications, immunizations, and allergies. To access your records, download the NHS App and visit the Your Health tab and click on the GP health record button

2. Summary Care Record (SCR)

GP practices must update patients’ Summary Care Records (SCR) by March 31, 2015. The SCR includes important information like medications and allergies, which helps in emergencies when your full medical record isn’t available. SCRs are updated daily. You can choose not to have an SCR by informing the reception team at the practice.

You can find out more by watching “What is a Summary Care Record” :

You do not have to have a SCR if you do not want one. If you don’t, then let us know . You can do this by informing our reception team at the practice.

3. GP to GP record transfers

A new system for transferring patient records between GP practices must be used for all new or de-registered patients by March 31, 2015. This system allows electronic records to be transferred much faster than paper records. City Road GP practice is already using this method to send and receive patient records.

Contact and Further Information: For more details about these changes or how your records are handled, read the leaflets available at the practice or speak to a staff member.

Want to make a suggestion to the practice?

Your comments and suggestions are important to us. Please use the link below to complete a form and send us your ideas. Use this form only for comments and suggestions on how we can improve our service.

For medical issues or official complaints, please call reception to make an appointment.

Send us your suggestions here

Want to make a complaint to the commissioner of the service?

We aim to give the best service possible, but if you have a complaint or concern about the service you received, please let us know. We have a complaints procedure that meets national criteria.

How to Complain

To complain about primary care services in North Central London, contact the North Central London Integrated Care Board (NCL ICB) instead of NHS England.

You can contact NCL ICB by:

• Telephone: 020 3198 9743
• Email: nclicb.complaints@nhs.net
• Post: North Central London Integrated Care Board Complaints Team Laycock PDC Laycock Street London N1 1TH

For more information visit How you make a complaint about primary care services is changing on 1 July 2023 – North Central London Integrated Care System (nclhealthandcare.org.uk) page

Your patient record is held securely and confidentially on the electronic system at your GP practice. If you require treatment in another NHS healthcare setting such as an Emergency Department or Minor Injury Unit, those treating you would be better able to give you appropriate care if some of the information from the GP practice were available to them.

This information can now be shared electronically via: The Summary Care Record, used nationally across England

The information will be used only by authorised health care professionals directly involved in your care. Your permission will be asked before the information is accessed, unless the clinician is unable to ask you and there is a clinical reason for access.

If you would like to opt out, please ask reception for our opt out form.

A parent or guardian can request to opt out children under 16 but ultimately it is the GP’s decision whether to create the records or not, because of their duty of care to the child. If you are the parent or guardian of a child under 16 and feel that they are able to understand, then you should make this information available to them.

Who Has Access?

Across all health care settings, including urgent care, community care and outpatient departments in England.

Information Source

GP record

Content

• Your current medications
• Any allergies you have
• Any bad reactions you have had to medicines
• Additional information (upon request to your GP)

For more information visit:

www.digital.nhs.uk

GPs in Training

Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrar will have had 2-4 years of experience as a qualified hospital doctor working in various specialities. They consult patients on their own, under the mentorship of our trainer, Dr xxxxx. Occasionally we ask permission to video a consultation. You will always be asked in advance and are given the option not to take part, and this will not affect your care in any way. No recording will be taken without your consent and the camera will be switched off on request. These videos are used only for educational purposes with the doctor doing the consultation and are destroyed after use.

Medical Students

Medical students are sometimes attached to the practice for 2 – 3 weeks as part of their training. If you do not wish a student to be present during your consultation, please inform the receptionist.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Zero tolerance / Unacceptable behaviour

We expect all employers, staff, colleagues and patients to have inclusive and respectful behaviour when attending the healthcare premises, to avoid disruption or offend others. Examples of this include but are not limited to:

1.  Refusing appointments with an appropriate clinician due to their background, appearance, accent or skin colour.
2.  Refusing to access the service in the appropriate manner i.e. making rude and humiliating comments to staff members.
3.  Demanding change of team members due to discrimination relating to race, gender, religion or other protected characteristics.
4.  Violent, threatening or abusive behaviour towards a member of staff or colleagues
5.  Micro-aggressions (“something that has made an individual feel uncomfortable, marginalised and small” [8]) towards a member of staff or colleagues, examples of micro-aggressions.
6.  Serious or persistent use of verbal abuse, aggressive tone and/or language, offensive gestures and swearing/foul language within the healthcare premises.
7. Repeated derogatory comments about the practice/organisation or individuals either verbally, in writing/digitally or on social media platforms.
8.  Intentionally false malicious allegations relating to members of staff, other patients or visitors.

The list above explains what sort of behaviour and attitudes will not be tolerated and may result in ending a healthcare relationship with a patient and being removed from the practice/organisation list and, in extreme cases, the Police being contacted